Frequently Asked Questions

  1. What is Zoozle?

    Zoozle is an E-commerce platform. Businesses sell their products to millions of buyers across India, at really low commission rates.

    There are 4 business streams on Zoozle.

    a. Zoozle B2B
    b. Zoozle Ecommerce
    c. Zoozle Shops
    d. Zoozle Entrepreneur Program

    a.What is Zoozle B2B?

    Any GST enabled Manufacturer, Distributors, Suppliers etc can register on Zoozle and sell their products to retailers who are listed on our platform, this stream is only for wholesale transactions.

    b. What is Zoozle Ecommerce?

    Market place model where any GST enabled business owner can register and sell on Zoozle. Zoozle charges a commission on sales, which differs from category to category. (Commission charged is lower than other e-commerce platforms).This platform is available on the Web and App.

    c.What are Zoozle Shops?

    Enables traditional businesses to set up their online stores, fully enabled logistics, payments, analytics and assisted catalog service.

    d.What is Zoozle Entrepreneur Program?

    Empowering any individual to set up their own e-commerce platform as a business. This white-labelled solution with complete set-up assistance helps in operating and managing a profitable venture.

    All you need to have is:

    Pan card Aadhar

    Bank account

    Form 16 or tax returns

    Family member tax returns as an alternate

  2. Why Zoozle?

  1. Buy products at the lowest online prices

  2. Sell products at the lowest commission rates

  3. Generate sales on demand

  4. No registration fee

  5. Convert your offline business to online e-commerce enabled venture

3. What about the quality of products?

Zoozle only sells brand new products, we do not allow refurbished or repackaged products.

  1. Onboarding

  1. Is onboarding free?

    YES! Onboarding is absolutely free.

  2. How do I onboard?

    Open Playstore/Appstore > Search Zoozle > Download > Add your Business mobile Number and GST > Fill in Business Owner Details >Choose your Category of

    Business> Successfully Onboarded

  3. What documents do I require to onboard?

Download Zoozle App and onboard using your business contact number and GST number (Goods and Service Tax Number)

  1. Broadcasting

    1. What is broadcasting? How do I broadcast?

      Using this feature businesses can send their deals to their choice of customers by notifications on the Zoozle app and WhatsApp. You can use Zoozle coins earned on every transaction to broadcast your product or pay Rs 2 per notification.

    2. What is a “deal”? How is it created?

      A “deal” is a limited time offer, offered by Zoozle registered sellers where the price of a product is always lower than other online platforms.

    3. What are the steps for broadcasting a product?

      Step 1: Choose a product

      Step 2: Fix the best offer price compared to other e-commerce platforms ( The offer price should be lesser than other online platforms)

      Step 3: Choose your target customers

      Step 4: Use Zoozle coins earned to broadcast your product or pay Rs 2 per notification to broadcast.

      Step 5: Our Zoozle team will verify and approve your deal

      Step 6: If any of these criteria are not fulfilled our team will connect and assist.

    4. What is the meaning of “best offer price”?

      Best offer price refers to the price lesser than other online platforms.

    5. What is a Zoozle Coin? How do I earn them?

      Any Zoozle registered customer who purchases any product through Zoozle gets coins, which he can redeem only to broadcast his/her product. Rs 50 is equivalent to 1 Zoozle coin. Ex – If the purchase value is Rs 100, 2 Zoozle coins will get credited to the buyer's account, which can be redeemed to broadcast their products.

    6. How many products can I broadcast at once?

      You can broadcast any number of products individually.

    7. When will I know my product is broadcasted?

      You will be notified once your product is broadcasted.

  2. Payment

    1. When will I be paid?

      The amount will be settled for you within 7 working days from the date of delivery of the product.

    2. How does Zoozle transfer payments?

      We transfer the money to the seller's virtual bank account. The seller can transfer this money to his linked bank account which should be his company’s bank account as per GST.

    3. What is a Zoozle Virtual Account?

      Zoozle Virtual Account is a unique generated account number that gets created immediately after the seller onboards. This account helps the seller to transact.

  3. Manage Shipment

    1. On what basis shipment charges are calculated?

      Shipment Charges are calculated based on the type, dimension, weight of the product along with the location.

    2. How to track my order?

      As soon as the shipment details are created, you will be able to track your shipment on the Zoozle app - Account.

    3. Do you ship outside India?

      Currently, we do not operate outside India.

    4. How is the shipping rate calculated?

      The shipping rate is calculated based on the volumetric weight or Total weight of the product along with the distance.

  4. Return and Exchange

  1. What is Zoozle’s Return policy?

    The returns will be accepted from the customer only if the product is damaged; or if there is a defect in the product.

  2. Will I be charged if the buyer cancels the order post shipment?

    The Zoozle team will investigate the reason for the cancellation and will process the refund as per return policies.

  1. Is it mandatory to be a registered seller to purchase?

    No, It is not. Anyone in India can buy anything on Zoozle.

    1. How do I place an order if I am a GST registered Business Owner?

      Open Zoozle App > Choose your category > Choose your product > Click Buy Now >

      Select Delivery Address > Choose Your Payment Type > Checkout

    2. What is an “add user” and How to place an order if you are an added user by a GST registered Business Owner?

      “Add user” is a feature where the registered Business owner can add users like friends or family members to help them purchase products on Zoozle. This enables the business owner to accumulate Zoozle coins, which in turn helps to get more sales for the business owner.

      Open Zoozle App > Choose your category > Choose your product > Click Buy Now >

      Select Delivery Address > Choose Your Payment Type > Checkout

    3. How to place an order if I am not a GST registered customer or not added as a user?

      You can still purchase from Zoozle even if you are not a GST registered customer or not an added user, through the Zoozle website https://zoozle.in

  2. What are the different modes of payment?

    • Zoozle Virtual Account/ Zoozle Balance

    • UPI

    • Debit/Credit Card

    • Cash on Delivery in some cases

  3. Are the products sold refurbished/Second Hand?

    Zoozle only sells brand new products, we do not allow refurbished or repackaged products.

  4. I am not able to track the order.

    You can contact us through chat support or reach us out at [email protected]

  5. I would like to request a return of my product. Where do I raise the request?

    Only If you find the product to be damaged or defective during unboxing, you can return it. As per return policy, an unboxing video must accompany the claim.

    You can raise the request at [email protected]

Manage Account

  1. How do I grow my business?

    Now that you're on board, it's time to start your business! Business building is a gradual process, but persistent efforts yield great results. Let's dig deeper into the factors that make Zoozle a great place to grow your business -

    1. Customer base: Your business will grow when you receive more orders from more customers. Zoozle allows you to use a feature called broadcast where you can select your own target customer base. Remember, every new person you meet is a potential customer.

    2. Customer satisfaction: Your customers define who you are, so you must make sure that you do not compromise on quality and give the best price. Always ask for feedback when it comes to orders. This will assure them that you care. The more satisfied they are, the more likely they are to keep shopping with you. It is the best investment to have a returning customer.

    3. Broadcast: This feature is exclusively for Zoozle sellers, using this feature business owners can send their deals to their choice of customers by notifications on the Zoozle app and WhatsApp. You can use Zoozle coins earned on every transaction to broadcast your product or pay Rs 2 per notification. This helps in reaching more potential customers to sales on demand.


  2. How to add a new address?

    Step 1: Open Zoozle App

    Step 2: Click on “Profile” in the bottom right corner Step 3: Click on “Manage Address”

    Step 4: Click on “Add New” and fill in the address details Step 5: Press Continue to save

  3. What is a Zoozle Virtual Account?

    Zoozle Virtual Account is a unique generated account number that gets created immediately after the seller onboards. This account helps the seller to transact.

  4. How do I add and manage users?

    “Manage users” is a feature where the Business owner can add users like friends or family members.

    Benefits

    • Added users can start buying from the Zoozle platform without the need for GST.

    • The purchases made by these users will increase the number of Zoozle coins in the business owner's account.

    • These Zoozle coins can be redeemed by the business owner to broadcast his deals.

    • The added users can only buy products, but not sell and broadcast.

  5. How to link my business bank account?

    Step 1: Open Zoozle App

    Step 2: Click on “Profile” in the bottom right corner Step 3: Click on “Linked Bank Account”

    Step 4: Fill in the Bank details Step 5: Press Continue to save

  6. Why should I provide my bank details?

    Adding your bank account helps you to transfer money from your virtual account to your business account.

  7. Is GST registration mandatory to enrol in the Zoozle Entrepreneur Program?

    No, GST registration is not mandatory to enrol in the Zoozle Entrepreneur Program.

  8. How do I contact the Zoozle Support Team?

    You can contact us through chat support on the app or reach us out at [email protected] or [email protected]