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Grievance Redressal Mechanism

At Zoozle, we are committed to ensuring fair treatment and satisfaction for our customers regarding any issues they encounter with our products or services. Here's how we handle grievances:

Definition of Grievance:

A grievance at Zoozle refers to any issue related to the products or services availed by the customer from our platform, for which the customer seeks resolution.

How to Approach Us:

If you have any queries or complaints, you can easily reach out to us through the following channels:

  1. Contact Us:

    • Scroll down to the bottom of our website and find the section labelled "Help."
    • You can reach our Customer Support team from Monday to Saturday between 10am – 6pm, using the following options:
    • Choose your preferred method to submit your query or complaint.
  2. Escalation Process:

    • If your query or complaint remains unresolved despite assistance from our Customer Support team, it can be escalated as per the applicable laws.
    • Zoozle has designated a Grievance Officer to address such escalated grievances promptly.

Details of Grievance Officer:

  • Name : Arnav Sadhu
  • Designation : Legal Consultant
  • Company : Zoozle Tech Pvt Ltd
  • Address : No. 30/1, 4th Floor, Leemans Complex, Cunningham Road Bangalore, Karnataka 560052, India
  • Contact Number : +91 9620007586
  • Email : [email protected]

Redressal Process:

  • Upon receiving your grievance through the specified channels, Zoozle will acknowledge it within 48 hours via email, phone call, or SMS.
  • You will receive a unique grievance ID to track the status of your complaint.
  • Our Consumer Care and Grievance Officer will make every effort to resolve your grievance expeditiously within the timeline prescribed by law.
  • A grievance will be considered closed and disposed of once the Consumer Care, Grievance Officer, or any authorized personnel communicates a resolution to you.

At Zoozle, our grievance redressal mechanism is designed to ensure transparency, accountability, and customer satisfaction. We are dedicated to resolving your concerns effectively and promptly.