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Frequently Asked Questions

Getting started

  1. What is Zoozle?

    Zoozle is an E-commerce platform. Businesses sell their products to millions of buyers across India, at really low commission rates.

    There are 4 business streams on Zoozle.

    a. Zoozle B2B
    b. Zoozle Ecommerce
    c. Zoozle Shops
    d. Zoozle Entrepreneur Program

    a.What is Zoozle B2B?

    Any GST enabled Manufacturer, Distributors, Suppliers etc can register on Zoozle and sell their products to retailers who are listed on our platform, this stream is only for wholesale transactions.

    b. What is Zoozle Ecommerce?

    Market place model where any GST enabled business owner can register and sell on Zoozle. Zoozle charges a commission on sales, which differs from category to category. (Commission charged is lower than other e-commerce platforms).This platform is available on the Web and App.

    c.What are Zoozle Shops?

    Enables traditional businesses to set up their online stores, fully enabled logistics, payments, analytics and assisted catalog service.

    d.What is Zoozle Entrepreneur Program?

    Empowering any individual to set up their own e-commerce platform as a business. This white-labelled solution with complete set-up assistance helps in operating and managing a profitable venture.

    All you need to have is:

    Pan card Aadhar

    Bank account

    Form 16 or tax returns

    Family member tax returns as an alternate

  2. Why Zoozle?

    1. Buy products at the lowest online prices

    2. Sell products at the lowest commission rates

    3. Generate sales on demand

    4. No registration fee

    5. Convert your offline business to online e-commerce enabled venture

  3. What about the quality of products?

    Zoozle only sells brand new products, we do not allow refurbished or repackaged products.

Seller Central FAQs

  1. Onboarding

    1. Is onboarding free?

      YES! Onboarding is absolutely free.

    2. How do I onboard?

      Open Playstore/Appstore > Search Zoozle > Download > Add your Business mobile Number and GST > Fill in Business Owner Details >Choose your Category of

      Business> Successfully Onboarded

    3. What documents do I require to onboard?

    2. Download Zoozle App and onboard using your business contact number and GST number (Goods and Service Tax Number)

  2. Broadcasting

    1. What is broadcasting? How do I broadcast?

      Using this feature businesses can send their deals to their choice of customers by notifications on the Zoozle app and WhatsApp. You can use Zoozle coins earned on every transaction to broadcast your product or pay Rs 2 per notification.

    2. What is a "deal"? How is it created?

      A "deal" is a limited time offer, offered by Zoozle registered sellers where the price of a product is always lower than other online platforms.

    3. What are the steps for broadcasting a product?

      Step 1: Choose a product

      Step 2: Fix the best offer price compared to other e-commerce platforms ( The offer price should be lesser than other online platforms)

      Step 3: Choose your target customers

      Step 4:Use Zoozle coins earned to broadcast your product or pay Rs 2 per notification to broadcast.

      Step 5: Our Zoozle team will verify and approve your deal

      Step 6:If any of these criteria are not fulfilled our team will connect and assist.

    4. What is the meaning of "best offer price"?

      Best offer price refers to the price lesser than other online platforms.

    5. What is a Zoozle Coin? How do I earn them?

      Any Zoozle registered customer who purchases any product through Zoozle gets coins, which he can redeem only to broadcast his/her product. Rs 50 is equivalent to 1 Zoozle coin. Ex – If the purchase value is Rs 100, 2 Zoozle coins will get credited to the buyer's account, which can be redeemed to broadcast their products.

    6. How many products can I broadcast at once?

      You can broadcast any number of products individually.

    7. When will I know my product is broadcasted?

      You will be notified once your product is broadcasted.

  3. Payment

    1. When will I be paid?

      The amount will be settled for you within 7 working days from the date of delivery of the product.

    2. How does Zoozle transfer payments?

      We transfer the money to the seller's virtual bank account. The seller can transfer this money to his linked bank account which should be his company’s bank account as per GST.

    3. What is a Zoozle Virtual Account?

      Zoozle Virtual Account is a unique generated account number that gets created immediately after the seller onboards. This account helps the seller to transact.

  4. Manage Shipment

    1. On what basis shipment charges are calculated?

      Shipment Charges are calculated based on the type, dimension, weight of the product along with the location.

    2. How to track my order?

      As soon as the shipment details are created, you will be able to track your shipment on the Zoozle app - Account.

    3. Do you ship outside India?

      Currently, we do not operate outside India.

    4. How is the shipping rate calculated?

      The shipping rate is calculated based on the volumetric weight or Total weight of the product along with the distance.

  5. Return and Exchange

    1. What is Zoozle’s Return policy?

      The returns will be accepted from the customer only if the product is damaged; or if there is a defect in the product.

    2. Will I be charged if the buyer cancels the order post shipment?

      The Zoozle team will investigate the reason for the cancellation and will process the refund as per return policies.

    Buyer Central FAQs

    1. Is it mandatory to be a registered seller to purchase?

      No, It is not. Anyone in India can buy anything on Zoozle.

      1. How do I place an order if I am a GST registered Business Owner?

        Open Zoozle App > Choose your category > Choose your product > Click Buy Now >

        Select Delivery Address > Choose Your Payment Type > Checkout

      2. What is an "add user" and How to place an order if you are an added user by a GST registered Business Owner?

        "Add user" is a feature where the registered Business owner can add users like friends or family members to help them purchase products on Zoozle. This enables the business owner to accumulate Zoozle coins, which in turn helps to get more sales for the business owner.

        Open Zoozle App > Choose your category > Choose your product > Click Buy Now >

        Select Delivery Address > Choose Your Payment Type > Checkout

      3. How to place an order if I am not a GST registered customer or not added as a user?

        You can still purchase from Zoozle even if you are not a GST registered customer or not an added user, through the Zoozle website https://zoozle.in

    2. What are the different modes of payment?

      • Zoozle Virtual Account/ Zoozle Balance

      • UPI

      • Debit/Credit Card

      • Cash on Delivery in some cases

    3. Are the products sold refurbished/Second Hand?

      Zoozle only sells brand new products, we do not allow refurbished or repackaged products.

    4. I am not able to track the order.

      You can contact us through chat support or reach us out at[email protected]

    5. I would like to request a return of my product. Where do I raise the request?

      Only If you find the product to be damaged or defective during unboxing, you can return it. As per return policy, an unboxing video must accompany the claim.

      You can raise the request at[email protected]

    Zoozle App FAQS

    Manage Account

    1. How do I grow my business?

      Now that you're on board, it's time to start your business! Business building is a gradual process, but persistent efforts yield great results. Let's dig deeper into the factors that make Zoozle a great place to grow your business -

      1. Customer base:Your business will grow when you receive more orders from more customers. Zoozle allows you to use a feature called broadcast where you can select your own target customer base. Remember, every new person you meet is a potential customer.

      2. Customer satisfaction:Your customers define who you are, so you must make sure that you do not compromise on quality and give the best price. Always ask for feedback when it comes to orders. This will assure them that you care. The more satisfied they are, the more likely they are to keep shopping with you. It is the best investment to have a returning customer.

      3. Broadcast: This feature is exclusively for Zoozle sellers, using this feature business owners can send their deals to their choice of customers by notifications on the Zoozle app and WhatsApp. You can use Zoozle coins earned on every transaction to broadcast your product or pay Rs 2 per notification. This helps in reaching more potential customers to sales on demand.


    2. How to add a new address?

      Step 1: Open Zoozle App

      Step 2: Click on "Profile" in the bottom right corner Step 3: Click on "Manage Address"

      Step 4: Click on "Add New" and fill in the address details Step 5: Press Continue to save

    3. What is a Zoozle Virtual Account?

      Zoozle Virtual Account is a unique generated account number that gets created immediately after the seller onboards. This account helps the seller to transact.

    4. How do I add and manage users?

      "Manage users" is a feature where the Business owner can add users like friends or family members.

      Benefits

      • Added users can start buying from the Zoozle platform without the need for GST.

      • The purchases made by these users will increase the number of Zoozle coins in the business owner's account.

      • These Zoozle coins can be redeemed by the business owner to broadcast his deals.

      • The added users can only buy products, but not sell and broadcast.

    5. How to link my business bank account?

      Step 1: Open Zoozle App

      Step 2: Click on "Profile" in the bottom right corner Step 3: Click on "Linked Bank Account"

      Step 4: Fill in the Bank details Step 5: Press Continue to save

    6. Why should I provide my bank details?

      Adding your bank account helps you to transfer money from your virtual account to your business account.

    7. Is GST registration mandatory to enrol in the Zoozle Entrepreneur Program?

      No, GST registration is not mandatory to enrol in the Zoozle Entrepreneur Program.

    8. How do I contact the Zoozle Support Team?

      You can contact us through chat support on the app or reach us out at [email protected]or [email protected]

    ZEN FAQS

    1. What is ZEN and how does it work?

      ZEN refers to the Zoozle Entrepreneur Network, which is a community of people who want to become micro distributors to earn extra income. ZEN members get a white labelled platform, such as Rahul.zoozle.in, with thousands of products from sellers across India listed on their platform. Members can promote these products to their network and earn a commission every time someone places an order through their platform.

    2. Who is eligible to become a ZEN?

      An individual is eligible to become a ZEN If they qualify the below criteria. 

      1. Should be an Indian Citizen 
      2. Should be 18+ years of age
      3. Should have  Pan card
      4. Should have Aadhaar card 
      5. Should have bank account 
      6. Overall family income should be up to 50K and above 
      7.  500+ offline and online social network 

    3. How can I become a ZEN?

      To become a ZEN, you need to download the Zoozle Entrepreneur (ZEN) application from either the Play Store or App Store. Once downloaded, follow these steps to register:

      1. Enter your mobile number and verify with OTP
      2. Choose your store name and domain name (note that these cannot be modified once registered unless you opt to upgrade to "ZEN PRO")
      3. Your online store will be created and you will be all set to start selling
      4. Complete your KYC by going to the "Coaching" section on the ZEN application
      5. After completing these steps, you will have successfully become a ZEN and can start selling products from your store.

    4. Can I use my own domain name for my ZEN online store?

      Currently, we do not have an option where you can use your own domain name for your ZEN online store. However, this is in the pipeline and will be implemented in the future. We will notify you once we have this option available. For now, you can use the zoozle.in domain name for your ZEN online store.

    5. Why am I not able to view the Coaching videos on ZEN?

      You are not able to view the Coaching videos on ZEN because you have not completed your KYC. To view the Coaching videos, it is mandatory to complete your KYC. Once you complete your KYC, you will be able to access the Coaching section on the ZEN app and watch the videos.

    6. How can I complete my KYC on ZEN?

      To complete your KYC on ZEN, please follow the below steps:

      1. Go to the ZEN application.
      2. Go to "Coaching"
      3. Watch the first video
      4. Click on the "Complete KYC" option.
      5. Enter your Aadhaar number and verify it through OTP.
      6. Enter your PAN details and upload an image.
      7. Enter your bank account details and upload a cancelled cheque

    7. Is it mandatory to have a cancelled cheque or passbook to register as ZEN ?

      It is important to have your correct bank account link to your Zen account. Therefore we ask for a cancel cheque to ensure accuracy

    8. Can I be a seller and a ZEN at the same time?

      Yes, you can be a seller and a ZEN at the same time. However, you will need to have two different phone numbers for each account. You can use one phone number for your seller account and another phone number for your ZEN account.

    9. What are the steps to upgrade to ZEN Pro?

      To upgrade to ZEN Pro, please follow these steps:

      1. Open the ZEN application
      2. Click on your profile
      3. Click on "Manage Subscription"
      4. Choose the "ZEN Pro" upgrade option
      5. Select your preferred domain name (Note: this cannot be changed in the future, so make sure to enter the correct domain name)
      6. Proceed with the payment process.

    10. What are the benefits of ZEN PRO?

      Registering as a ZEN pro offers several benefits such as higher commission on each sale compared to ZEN basic, the option to choose a domain name of your choice, and eligibility for selection to upgrade to "ZEN PLUS".

    11. What payment options are available for ZEN subscription?

      All UPI payment options are available for ZEN subscription.

    12. How can I share my ZEN store to my network?

      To share your ZEN store to your network, follow the below steps:

      1. Open the ZEN application.
      2. Click on "My Store".
      3. On the top right corner, you will see a share button.
      4. Click on the share button to share your ZEN store with your network.

    13. Can customers directly purchase from Zoozle.in instead of my store?

      Yes, customers can purchase from Zoozle.in instead of your store. However, it is recommended that you ensure your customers buy from your specific URL to maintain your network. Although we cannot prevent buyers from purchasing from other ZEN's stores or our website directly. Similarly, if another ZEN's customer buys from your store, we do not have control over it.

    14. How to know if a new product is added to ZEN?

      There are two ways to find out if a new product is added to ZEN. Firstly, you can check your ZEN store to see if there are new categories or products added. Secondly, you may also receive notifications from time to time that new products have been added.

    15. How can I determine the percentage of commission I can earn?

      The commission percentage varies depending on the product. To view your earnings for each product, please follow these steps:

      1. Open your ZEN application and go to "My Store"
      2. Select any product from your store
      3. You will see your commission percentage displayed for that specific product.

    16. How can I add a coupon to my product on ZEN application?

      To add a coupon to your product on ZEN application, please follow these steps:

      1. Open the ZEN application
      2. Click on "My Store"
      3. Select the category of the product you want to add a coupon for (e.g. Agarbatti)
      4. Click on the particular product you want to add a coupon for
      5. Click on "Create Coupon"
      6. Enter the name of the coupon
      7. Set the discount on commission
      8. Click on "Create and Share with Coupon" to save and share the coupon with your customers.

    17. How do discount coupons work on ZEN application?

      The discount coupons on ZEN application work by deducting the percentage discount from the commission you earn on the sale of a particular product. It is not mandatory to apply coupons to all products you wish to sell, as it is solely your decision to offer a discount to your buyers or not.

      For example, if the selling price of the product is Rs. 1000 and your earnings from this product are Rs. 100, and you create a coupon for a 50% discount which is equal to Rs. 50, the buyer will receive a discount of Rs. 50 on the selling price of the product. The amount paid by the buyer after discount is Rs. 950, and your earnings after the sale of the product will be Rs. 50 instead of Rs. 100.

    18. What are successful orders?

      Successful orders refer to any order where the product is successfully delivered to the buyer and there is no request for refund, replacement or return. Refund, replacement or return can be claimed only within 7 days from the date of delivery. Hence, a waiting period of 7 days is required before an order is considered successful.

    19. How can I track my customer orders on ZEN application?

      To track your customer orders on ZEN application, you need to follow these steps:

      1. Go to the ZEN application.
      2. Click on "View Details" on the dashboard.
      3. Click on "Orders."
      4. Click on "Track Order."
      This will allow you to track the status and location of your customer orders in real-time.

    20. Can ZEN take care of the logistics?

      No, ZEN does not take care of the logistics. The seller is responsible for managing the logistics of their products, including shipping and delivery to the buyer.

    21. Will the buyer receive an invoice after purchasing on ZEN application?

      Yes, the buyer will receive a proper invoice for all orders placed on ZEN application. The invoice will provide details about the product, price, taxes (if applicable), and the total amount paid by the buyer.

    22. When will I receive my payment for sales made on ZEN application?

      The settlement for ZEN is done on the 15th of every month for all successful orders made in the previous month (1st to 30th). This means that you will receive your payment on the 15th of the current month for all the successful orders you made in the previous month.

      For example, all the successful orders done from 1st to 31st March settlement will be done on 15th April.

    23. Is there an email ID that I can use to send my queries ?

      Yes, for any query, you can reach out to us at[email protected]

    24. Do I need to have a GST number to become a ZEN?

      No, you do not need a GST number to become a ZEN, until you cross a certain earning threshold. It is advised to check with your CA if needed. However, in the future, if your earnings cross a certain threshold, you may have to apply for GST.

    25. What is the return policy for products on Zoozle?

      The return policy for products on Zoozle is that products can only be returned if the customer receives a wrong or damaged product. The customer must provide an unboxing video as proof of the wrong or damaged product for the return to be accepted within 7 days from the date of delivery of the product. If a wrong or damaged product is received, the seller will attempt to replace it within a set timeframe. If the seller cannot replace the product, a refund will be issued to the customer.

    26. What should I do if I am unable to login to the ZEN application?

      Hi, if you are unable to login to the ZEN application, please share the following details with us for better understanding:

      1. Mobile Phone Brand ,Model and version
      2. It will be helpful if you can share a screen recording of the issue. Our team will try to connect with you over call if needed.

    27. Why is there no option to call Zen support?

      Currently, we do not provide phone support. However, our team is always here to assist you through our chat support. Please feel free to send us a message and we'll be more than happy to help you with any questions or concerns you may have. If you have any urgent issues, you can also share your contact details and our team will reach out to you.

    28. What is the commission earned on each product on ZEN Application?

      The commission varies from product to product on ZEN platform. To see your earning for each product, you can follow the given steps:

      1. Go to "My Store" on your ZEN Application
      2. Click on any product and you will see your commission